Returns Policy

We want you to feel confident shopping with Orgasmic which is why we offer a 14 day returns policy for the products we sell.

Returns Period

If you wish to return all or part of your order you must Contact Us within 14 days of delivery and we will give you a returns number and full instructions on how to return unwanted items using our free UK tracked returns service.

International Returns will have to be paid for by you. You will need to use a tracked delivery service as we cannot be held responsible for lost international items.


All returned items must be in a saleable condition, unused in their original undamaged packaging with any hygiene seals, tags and security seals still in tact.

Non-Returnable Items

Personalised items and gift certificates/vouchers are non-returnable. Items that have been opened and/or used are NOT eligible for return.

Faulty Items

If your item develops a fault within the standard warranty period for the product please Contact Us. If we cannot rectify the problem we will exchange the item or give you store credit. Please note some products offer more than 1 year manufacturers warranty and we will assist you accordingly.

Processing Returns

We aim to process returns within 14 days of receiving returned items from you.

Free Gifts

If you received a free gift with your order then you must also return the free gift with your returned items.


Any Refund must be refunded back to the original payment source and usually takes 3 to 5 working days. Refunds on a returned order will not include any delivery charge paid.


During the returns process you will have the option to change your item for an alternative, for example a different colour. We will dispatch the replacement item once we receive the original return unused and unopened with all packaging in tact.

Any Questions

If you have any questions regarding our Returns Policy please Contact Us and we will be happy to help.